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Step by Step Training Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.stepbystep.training (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view. This includes what websites or search terms referred you to the Site. It also includes information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information.


When you subscribe to our email list, or undertake a course we use the Information that we collect generally to fulfil the training you have booked with us. We also use this Information to:

Communicate with you and inform you of any changes or unforeseen changes that may arise;

Screen our participants for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address). More generally to improve and optimize our Site. For example, by generating analytics about how our customers browse and interact with the Site. Also, to assess the success of our marketing and advertising campaigns).


We share your Personal Information only with Mental Health First Aid Australia, (www.mhfa.com.au) and you are encouraged to read their Privacy Policy for further information.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations. To respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


We use your Personal Information to provide you with targeted advertisements or marketing communications only offered by Step By Step Training.

You can opt out of our advertising by emailing us success@stepbystep.training


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


There is no restriction to the content of this website, as it is suitable for any age. The content will not contain explicit or age restricted content.


We may update this privacy policy from time to time in order to reflect changes. For example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at success@stepbystep.training or by mail using the details provided below:

114 Nelson St, Toowoomba, QLD, 4350, Australia