We tailor mental health training, resilience and self-care training to suit your organisation - enquire today for a quote!

About Us

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about us

It is all about Building Resilient Workplaces

Step by Step Training are all about creating positive workplaces. Our focus is to be the leading business in Toowoomba and the Darling Downs building resilient workplaces.

Firstly, we offer mental health training in workplaces or at our training room in Middle Ridge. Secondly, our FIFO Mental Health, resilience, self-care and mental health training is tailored to meet any KPI’s our customers need.

Step by Step Training also offer training fully Endorsed by Mental Health First Aid Australia. Finally, our diverse experience means that our focus can be on a wide variety of workplaces, organisations and businesses.

In conclusion, our goal is to reduce staff turnover by improving resilience and mental health.

Our core principals are about:

  • Ensuring transparency and trustworthiness in all our business dealings

  • Providing useful information and resources that everyday people can access and use that ensure KPIs are achieved

  • Learning new information to evolve our programs and offerings

  • Applying tailored variety of content in our programs to maximise engagement and ensure KPI compliance

  • Creatively packaging our training so that it remains relevant, as well as challenging

  • Underpinning all our practices with the belief that hope enables effective change

About us

Heather has more than 35 years’ experience in various organisations including military service with the RAAF, Education Queensland and in small business as an Allied Health Professional.

Heather places a strong emphasis on pragmatic, innovative and effective solutions to create, adapt, and evolve tailored training programs. She ensures that all her training is compliant and your company KPI’s are achieved. Heather is especially determined that her programs drive change in businesses and organisations so that commercial outcomes are achieved. Therefore ensuring workplace mental health compliance for the future.


Do you have questions? We have answers!

Where is Step by Step Training Located?

Our training centre is located at 114 Nelson St, Middle Ridge, Toowoomba, Queensland

Does Step by Step Training travel and where to?

We can negotiate to travel to your workplace or organisation in Toowoomba and surrounds.
Please contact us directly with your needs and we will try to help.

How can I book and pay for my course?

Full payment is due prior to course commencement. Payment can be via direct deposit, or credit card.
We will invoice you to pay via credit card, or direct deposit for your organisation.

How much does the training cost?

In this ever-changing world, the increasing burden of mental health issues is becoming massive.
What price do you put on reducing absenteeism, or building resilience?
What cost would you equate to losing a friend or loved one to suicide?

Mental Health First Aid Training at Step by Step Training costs $330 per person. The cost of other training at Step by Step Training is quoted on an individual basis. It is a Nationally Accredited course, and offered by an experienced and highly skilled trainer.

Can I get a refund if I cannot attend a course?

Step by Step Training does not usually offer refunds, however, will happily transfer enrolment to other course dates – one off transfer only. Full Refunds are offered if the course is cancelled by Step by Step Training.

What happens in the event of a covid lockdown?

No problem – In the event of a covid lockdown, Step by Step Training will transfer to an online training course to enable participants to complete their accredited training.

How do I find out more about the training offered at Step by Step Training?

Easy – We offer Mental Health First Aid and tailored training and support around team building, resilience, self-care and creating positive workplaces. Please read or view further information about the courses and training offered here.

Can Step by Step Training tailor training to suit my organisation or workplace?

Yes – Due to our extensive experience and training, Step by Step Training can work closely with you to tailor training and programs for management and / or staff which are designed to target specific needs. This training is high quality, relevant and practical.

Are there some helpful resources or things I might use either myself or at my workplace?

Absolutely – Step by Step offer regular hints, tips and information uploaded into their website, and on social media.

What Our Customers Are Saying

Here is just a small sample of what our grateful customers have said about Step by Step Training.

Amazing & totally beneficial!

Surprisingly Amazing. Believed it would only be half beneficial; wrong! Too many friends have been depressed, not coping with life, lost jobs, lost family, suicided. Enough!. This course helps you to recognise signs and intervene; even to save a life.

Alex Kaye

Automotive Mechanical Consultant

Great Course

Heather’s delivery of the course materials helped me to understand and retain the main themes of Mental Health First Aid and gave me the tools necessary to support people with a variety of mental health issues.  

Heather was a delight to listen to and encouraged group discussion and role play to further reiterate actions required to identify and support people with mental health issues. A must for everyone who cares for people and loved ones.

Yves Daniel

Rig Supervisor, QGC Shell

Equipped to best assist!

Heather, thank you for leading me through the Mental Health First Aid (MHFA) course this year. The online delivery worked well for me and I really enjoyed our face to face workshop.

The combination of case studies and supporting information is the perfect delivery method for the MHFA course content, which has equipped me to better understand the needs of my colleagues, friends and family and how I can best assist them whilst looking after myself.

Gillian Meppem

Senior Regional Manager – North
Grain Research & Development Corporation

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